PLOPI Terms of Service

1. Acceptance of Terms

By accessing or using the PLOPI application and related services operated by Beyond Imagine (“Company,” “we,” “us,” or “our”) (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Service.

2. Eligibility

• You must be at least 14 years old to use the Service, and children under 13 may not use the Service.
• The Service is not directed to children under 13.
• If you are under the age of majority where you live, you must use the Service with any consent or supervision required by applicable law.
• If the Company learns that an account was created or used by a child who is not eligible to use the Service, the Company may restrict the account and delete the account or related information as required by applicable law and the Privacy Policy.
• You may register only through supported social login providers including Google, Apple, Kakao, and LINE.
• Email registration and anonymous guest access are not available.

3. Service and Diary Policy

3.1 Service Description and Changes

• PLOPI is a communication platform that enables users to create and exchange shared diaries with other users.
• The Company may add, modify, suspend, or discontinue features as needed to improve or operate the Service.

3.2 Diary Creation and Preservation

• Each user may create and use one active free diary at a time. If a free diary is deleted or converted to read-only preservation, the free diary slot becomes available again.
• New diary creation permission is based on the user who sent the request message and is checked again when the other person accepts and the diary is actually created.
• If the request sender's free diary slot is open, free diary creation is applied before PLOPI PASS. If the free slot is already used, the request sender must have active PLOPI PASS at the acceptance time to create an additional diary.
• The other participant's free slot or PLOPI PASS is not used for the request sender's diary creation permission.
• Retention rules differ between free diaries and PLOPI PASS diaries.
• A free diary remains writable even if its creator does not have PLOPI PASS. However, if the creator does not have an active PLOPI PASS and is no longer within the 7-day grace period after a PLOPI PASS period ended, entries more than 30 days after the latest entry date may be deleted periodically.
• While the creator has an active PLOPI PASS, entries older than 30 days in both free diaries and PLOPI PASS diaries are preserved.
• A PLOPI PASS diary is provided based on the creator's PLOPI PASS entitlement. If the creator's PLOPI PASS becomes inactive because of expiry, cancellation, failed billing, refund, or revocation, that PLOPI PASS diary may be converted to a read-only preservation grace state.
• The read-only preservation grace period is 7 days. During this period, all content remains available, and new entries, edits, or invitations may be restricted. If the creator's PLOPI PASS becomes active again during this period, the diary may become writable again with all content intact.
• After the 7-day grace period, the PLOPI PASS diary becomes a read-only preserved diary, and entries more than 30 days after the latest entry date may be deleted. Deleted entries are not restored even if PLOPI PASS is activated later.
• A read-only preserved diary does not consume a free diary slot or PLOPI PASS entitlement.
• If one participant withdraws from the Service, the shared diary is not deleted and may remain available to the remaining participant in read-only preservation. A diary preserved because of withdrawal may not become writable again.
• Each participant may delete a shared diary from their own diary library. If both participants delete it, the entire diary and remaining content may be deleted.

4. User Accounts

• You are responsible for maintaining the security of your account.
• You may not impersonate another person or use another user’s account without permission.

5. Paid Services and Payments

5.1 Subscription Services – PLOPI PASS

• PLOPI PASS can be purchased only through an in-app purchase offered by Apple App Store, Google Play, or another app marketplace supported by the Company, and is a monthly auto-renewing subscription service.
• The Company does not support direct website payments, bank transfers, direct card payments, or other non-marketplace payment methods for PLOPI PASS.
• PLOPI PASS subscribers may create additional diaries beyond the one active free diary provided by default, subject to the creation rules in Section 3.2.
• PLOPI PASS includes the benefit of preserving entries older than 30 days in free diaries and PLOPI PASS diaries based on the creator's subscription status. Diary and entry retention and deletion rules are governed by Section 3.2.
• Subscribers may use eligible stickers without limitation during the subscription period, except for certain promotional, limited, or free items.
• The Company is a business operator based in the Republic of Korea. Important payment terms, including price, billing period, renewal date, whether a free trial or discount applies, the price after any promotional period, cancellation method, and cancellation deadline, are shown on the purchase screen or final confirmation screen of the applicable app marketplace.
• If a free trial or discounted offer is provided, your subscription may automatically renew at the regular price after the trial or promotional period unless you cancel by the deadline disclosed by the app marketplace.
• Your subscription renews automatically unless canceled at least 24 hours before the next billing cycle. You may cancel your subscription anytime through the same app marketplace account used for purchase, using the marketplace subscription settings or any other cancellation method the marketplace provides. After cancellation, subscription benefits remain available until the end of the paid period already purchased.
• Subscription billing, cancellation, renewal, price changes, refunds, and billing errors are handled through the app marketplace where you purchased the subscription and are governed first by that marketplace's policies and procedures. The Company cannot directly cancel or refund an app marketplace subscription outside the marketplace process.

5.2 In-App Sticker Products

• Sticker products are consumable digital items that can be purchased only through an in-app purchase offered by an app marketplace supported by the Company.
• The Company does not support direct website payments, bank transfers, direct card payments, or other non-marketplace payment methods for sticker products.
• Purchased digital items become available immediately after payment.
• Except where required by law or app marketplace policy, purchases are non-refundable once consumed or accessed.

6. Payments and Refunds

• Paid products in the Service are offered only through Apple App Store, Google Play, or another app marketplace supported by the Company. The Company does not support direct non-marketplace payment methods.
• Before completing a purchase, you should review the final confirmation screen, including information identifying Beyond Imagine as a Republic of Korea-based operator and/or the applicable app marketplace platform, total price, payment timing and method, digital content delivery timing, cancellation conditions, refund conditions, and subscription renewal terms.
• Except where required by law or app marketplace policy, digital items may be non-refundable after purchase, access, or use.
• Refund requests are subject to the policies of the applicable app marketplace and any mandatory local consumer protection laws that apply to you.

7. User Content

• Users may upload text, photos, and future voice content within the Service.
• You retain ownership of your content.
• By uploading content, you grant the Company a limited license to host, store, process, and display such content solely for operating and improving the Service.
• Future features may include AI-based content analysis, automated recommendations, personalization, or anonymized statistical analysis. Where such features involve a new use of personal information or user content, or where applicable law requires consent, the Company will provide additional notice or obtain consent as required.

8. User Duties and Paid Content Protection

8.1 Prohibited Conduct

• Impersonating another person or entity
• Attempting unauthorized access or hacking
• Uploading malicious software or harmful code
• Violating intellectual property rights
• Interfering with the operation of the Service
• Using the Service for unlawful purposes

8.2 Paid Sticker and Download Protection

• Stickers and related content purchased by or provided to a user through a subscription may be used only personally within the Service by that user.
• You may not copy, extract, share, sell, redistribute, or make paid stickers or related content available to any third party without authorization.
• You may not access paid content without a valid purchase or entitlement, or bypass the usage conditions set by the Company.
• To protect paid content rights and prevent abuse, the Company may take reasonable measures such as access restrictions, download restrictions, usage restrictions, or account restrictions where necessary.
• If you believe a Company measure was applied incorrectly, you may contact customer support to request review.

9. Service Restrictions and User Protection

9.1 Service Restrictions

• The Company may issue warnings, remove or hide content, restrict features, restrict account access, or terminate membership if a user violates these Terms, operating policies, or applicable laws.
• When the Company takes such measures, it will notify the user of the reason and details. However, notice may be provided afterward where required by law, urgently necessary to prevent harm, or necessary for security reasons.
• If a user objects to a Company measure, the user may request review through customer support or another procedure designated by the Company.

9.2 User Protection Measures

• To protect users from privacy infringement, defamation, harassment, impersonation, illegal or harmful content, rights-infringing content including copyright or trademark infringement, abuse, or similar harm, the Company may take necessary measures including receiving reports, reviewing content, deleting or hiding content, restricting access, limiting use, or responding to lawful requests from authorities.
• Users or rights holders may report rights infringement or harm and request necessary action through in-service reporting features or customer support channels.
• A rights-infringement report should include contact information for the reporter, the right claimed to be infringed, the content or account at issue, and information reasonably sufficient to explain the alleged infringement. Copyright notices should also include the information reasonably required for the Company to locate the content, assess the claim, and contact the reporter. False or abusive reports may be restricted.
• When the Company receives a report or request, it will review necessary measures for the relevant content or account under applicable laws, these Terms, and operating policies.
• The Company applies a zero-tolerance policy to inappropriate content and malicious user conduct. If a serious violation is confirmed or urgent action is necessary to protect users, the Company may immediately delete or hide the relevant content and immediately block, suspend, or restrict the relevant account.
• For messages delivered to other users, such as Discovery bottle letters, the Company may, to the extent necessary for user protection and safe operation of the Service, conduct prior checks or operator review, hold delivery, hide content, reject delivery, or restrict use.
• When a user reports a bottle letter, the Company may hide that bottle letter from the reporting user and, based on review, restrict messages from the reported sender from being delivered to the reporting user or to all users.
• If it is difficult to determine rights infringement immediately or a dispute between interested parties is expected, the Company may temporarily restrict access to or hide the relevant content.
• If the Company believes there is a risk to a user's life, body, safety, or significant rights, it may first take urgent protective measures to prevent further harm.
• The Company may cooperate with relevant authorities where required by law or necessary for crime prevention, harm prevention, or user protection.

9.3 Withdrawal

• A user's withdrawal from the Service is not treated as an explicit request to delete a shared diary, and the effect of withdrawal on diaries is governed by Section 3.2.

10. Intellectual Property

• All rights, title, and interest in the Service and related materials belong to the Company.
• You may not reproduce, distribute, modify, reverse engineer, or commercially exploit the Service without prior written permission.

11. Privacy

Your use of the Service is also governed by the Company’s Privacy Policy, which describes how personal information is collected, used, retained, shared, processed by service providers, and transferred or processed outside your country or region where applicable.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR PERSONAL INJURY WHERE SUCH LIMITATION IS PROHIBITED.

14. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company from claims, damages, liabilities, and reasonable expenses arising from your unlawful conduct, infringement of third-party rights, or material violation of these Terms, except to the extent caused by the Company’s own misconduct or responsibility that cannot be excluded by law.

15. Governing Law

The Company is based in the Republic of Korea, and these Terms shall be governed by the laws of the Republic of Korea, unless otherwise required by mandatory consumer protection laws that apply to you.

16. Changes to the Terms

The Company may update these Terms from time to time within the limits of applicable law. If a change is material or disadvantageous to users, the Company will provide prior notice for a reasonable period and will obtain consent where required by applicable law. If you do not agree to revised Terms, you may stop using the Service or request account deletion. Continued use of the Service after changes become effective may be treated as acceptance to the extent permitted by applicable law.